Presence Saint Joseph Hospital, Elgin

The Presence Saint Joseph Hospital family warmly welcomes you and your loved ones to our place of healing.  Presence Saint Joseph Hospital is dedicated to promoting health and healing by providing compassionate care and services that respect human life at all stages.

Should you or a loved one be a patient at Presence Saint Joseph Hospital, we want you to know that we are here to serve you.  While you are here, feel free to let us know how we can serve you better!  If you have any questions about your care, please ask your please ask your physician, your nurse or staff member. 

We want you to  be very satisfied with all of our services and we wish you health and happiness.

If you have a question or concern about your care, please call our patient advocate at 847.888.3301.

Question or Concern?

Our goal is to provide excellent care.  In pursuit of that goal, your healthcare team is committed to ensuring that the care, treatment, and services you receive are both high quality and safe.  As part of our commitment, we seek accreditation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).  The JCAHO provides unscheduled inspections to determine if we are in compliance with standards that they set for quality, patient safety, and the safety of the environment.  If you feel, for any reason, that we have not met this goal during your stay, we encourage you to let us know by contacting any member of your care team during your stay or by contacting our Patient Advocate at 847.888.3301.

In addition, as a condition of our accreditation, we are required to advise you that you may also contact the JCAHO or other hospital regulatory agencies to express your concerns.  You may do this without contacting us.  The following provides information about the ways in which you can contact the Joint Commission or other regulatory agencies.

The agencies and the procedures for communicating with them include:

Joint Commission on Accreditation of Healthcare Organizations
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL  60181
630.792.5000 Phone
630.792.5636 Fax
e-mail to complaint@jcaho.org

Illinois Department of Public Health
800.252.4343

The Centers for Medicare and Medicaid Services
312.886.6432

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