To our Patients,
Presence Mercy Medical Center is committed to delivering quality medical care to all our patients. As our patients, you have the right to ask for information regarding the nursing staff's credentials (education, training and certification) and nurse to patient staffing ratios.
Requests made from patients currently or preparing to be hospitalized at Presence Mercy Medical Center will receive a response within two hours during normal business hours and within four hours after business hours. Requests made from those who are not currently hospitalized or do not have pending hospitalization scheduled will be addressed within seven business days.
If at any time you have questions about your nursing care, please feel free to contact the Nursing Office by dialing the hospital operator (630.859.2222).