Presence Health

We offer a variety of assistance programs to meet the needs of our patients, including financial assistance, self-pay discount (hospitals and Home care only), catastrophic discount and payment plan programs.

Do I qualify for financial assistance?

Eligibility for financial assistance is determined according to the U.S. government’s federal poverty guidelines and family size, which are updated each year. Please refer to the information for our hospitals, home health, medical group or nursing homes to determine your eligibility.

Can you qualify for a financial assistance program even if you have insurance?

Yes, we offer a variety of financial assistance programs for both the insured and uninsured. Our Patient Access and Patient Financial Services representatives remain committed to helping link patients with the financial assistance program that best suits their needs, including coordinating payment plan arrangements.

I received care at your health system, but not at a hospital. Can I still qualify for financial assistance?

Yes. In addition to our hospitals, financial assistance is available to those who receive care with nursing homes, home health, and our medical group, (physician offices). The financial assistance policies, processes and criteria are different. Our Patient Access and Patient Financial Services representatives will be glad to walk you through those that apply to you, determine your eligibility and assist with your application based on the criteria that apply to their specific service.


If you have questions you may speak to one of our financial counselors:

  • Presence Mercy Medical Center (Aurora): 630.801.2654
  • Presence Saint Joseph Hospital (Elgin): 847.931.5562
  • Presence Saint Joseph Medical Center (Joliet): 815.741.7146
  • Presence St. Mary’s Hospital (Kankakee): 815.937.2028
  • Presence Holy Family Medical Center (Des Plaines): 847.954.5485
  • Presence Resurrection Medical Center (Chicago): 773.990.5010
  • Presence Saint Francis Hospital (Evanston): 847.316.2402 or 847.316.2012
  • Presence Saint Joseph Hospital (Chicago): 773.665.6476
  • Presence Saints Mary and Elizabeth Medical Center (Chicago): 312.770.3164 or 312.770.2897