Presence Saint Joseph Medical Center
Presence Saint Joseph Medical Center Forms Patient Family Advisory Council to Promote Patient and Family-Centered Care

Presence Saint Joseph Medical Center (PSJMC) has formed a new Patient Family Advisory Council (PFAC) to serve as a bridge between the hospital, patients and their families to promote and enhance family-centered care. The council held its first meeting at PSJMC last week.

The PFAC will work closely with Presence Health’s South Suburban leaders Kathleen Rhine, President and CEO, and Jackie Medland, Vice President, Patient Care Services, Chief Nursing Executive. Council members are patients and/or family members of patients who have received inpatient or outpatient care from PSJMC. The PFAC will be chaired by Joe Kirkeeng of New Lenox, and includes James Lehmann of Plainfield, Sue Fordyce of New Lenox, Jessica Meider of Romeoville, Flo Freeman of Shorewood, Mary Baudino of Custer Park, and Jeannie Baxter of Plainfield.

“I look forward to working with the new Patient Family Advisory Council and am very pleased by the development of its membership led by Joe Kirkeeng,” said Rhine.  “When we bring patients and families into the conversation, we learn information both good and bad that we would not find out any other way. The council will provide a unique perspective to the hospital and their ideas will help shape our strategies to improve the patient experience and elevate our quality of care.”

The PFAC will collaborate with hospital leadership, physicians and staff to provide input on decisions about programming, policies and strategic goals related to patient and family experience and engagement.

“This is a great opportunity for the community to provide input with Presence Saint Joseph Medical Center leadership on a variety of subjects,” said Kirkeeng.  “The meetings are very conducive to open conversation in the spirit of improving the overall experience of healthcare delivery throughout the markets served by PSJMC. I applaud the hospital for taking this patient-centered initiative.” 

PSJMC is still looking for new council members who are willing to provide their insight, personal experiences and constructive feedback. Ideal candidates are willing to make a commitment to:

  • Attend at least eight meetings per year held on the fourth Thursday of the month from 5:30-7:30 p.m.
  • Share their personal perspective while appreciating the perspective of others
  • Ask questions and request presentations of interest to the council
  • Partner with hospital staff and presenters to impact meaningful change
  • Represent both personal experiences and the experiences of all families
  • Promote trust and support while maintaining confidentiality
  • Have fun and recognize the importance of your unique contribution

Patient Family Advisory Council


For more information, or if you are interested in joining the PFAC, please visit or call Katrina Crone at 815.725.7133 extension 3326.


Presence Saint Joseph Medical Center (PSJMC) is a regional referral center recognized for overall Clinical Excellence. Recently named to the “Top Hospitals” in Chicagoland area by Chicago magazine, PSJMC serves Will and surrounding counties, including the southwest Chicago suburbs. Located in Joliet, PSJMC offers private patient rooms and world-class health care. Designated as a Primary Stroke Center, Presence Neuroscience Institute also provides 24/7 neurosurgeons, neurologists and neuroendovascular interventionalists. Recognized nationally for advanced cardiac care including a world-class open heart program, PSJMC also offers family-centered obstetrics, and a Level II Trauma Center.  

About Presence Health

Created in November 2011, Presence Health is the largest Catholic health system based in Illinois, with over 150 sites of care, including 12 hospitals, 20,000 employees, 4,000 medical professionals and a revenue base of $2.6 billion.

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