Three clinical associates went above and beyond to help identify patient
Chicago, IL — Presence Resurrection Medical Center has named a trio of associates, Abby Cuevos, RN, Dawn Rasmussen, RN, and Katey McDermott, patient care technician, its Employees of the Month for December 2015.
The team, all of whom work on one of the medical center’s inpatient nursing units, was nominated by a coworker for diligently working to track down the family of a recent patient who had been originally misidentified.
According to the nomination, the patient, who spoke only Spanish and Mayan, was admitted through the medical center’s emergency department, diagnosed with altered mental status. The nurse caring for him, Cuevos, noticed the cane brought in with him which had a sticker from another Chicago hospital. Written on the sticker was a different name than that the patient had originally provided upon arrival.
“The Chicago Police Department were called and were trying to find his family,” the nomination read. “It was suggested that the hospital (listed on the cane) be notified and asked for information, in an attempt to find the family of the name on the cane.”
After recruiting the involvement of the police department to obtain the necessary information, it was discovered this was, indeed, the correct name of the patient. His family was contacted and came immediately to be at their loved one’s bedside.
The nominator commends Cuevos, Rasmussen and McDermott and for working together with police officers and “being so diligent in their concern for this patient and tirelessly working toward finding his family.”
Presence Resurrection Medical Center recognizes one employee each month that embodies these service promises, performing an extraordinary act, exceeding expectations or providing outstanding service that made a significant difference to a patient, family member, physician or coworker.
Employees recognized monthly are proudly celebrated throughout the medical center and receive several prizes, including a lapel pin and certificate.
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Presence Resurrection Medical Center is an award-winning 354-bed teaching hospital located on Chicago’s Northwest Side. The medical center is a certified Primary Stroke Center and accredited Chest Pain Center, offering a wide range of advanced outpatient and inpatient services. Services of note include a cardiology and cardiovascular and open-heart surgery, neurosciences, cancer treatment and physical rehabilitation. Part of Presence Health, the largest Catholic health system in Illinois, the medical center’s large service area includes O'Hare International Airport.