Presence Life Connections recognized for outstanding resident satisfaction
Presence Life Connections received the Excellence in Action award from My InnerView by National Research Corporation. This honor, awarded exclusively to NRC clients using My InnerView products, recognizes post-acute care facilities that achieve overall resident or employee satisfaction scores within the top 10 percent of the My InnerView product database. The database is the largest source of long term care and senior living satisfaction metrics in the nation.
Ten Presence Life Connections senior care and living campuses received the customer satisfaction award, including:
1. Presence Bethlehem Wood Retirement Community, La Grange Park, Ill. – Assisted Living and Independent Living Awards
2. Presence Casa San Carlo Retirement Community, Northlake, Ill. – Independent Living Award
3. Presence Heritage Lodge, Kankakee, Ill. – Assisted Living Award
4. Presence Maryhaven Nursing and Rehabilitation Center, Glenview, Ill. – Skilled Nursing
5. Presence Nazarethville, Des Plaines, Ill. - Skilled Nursing Award
6. Presence Resurrection Retirement Community, Chicago, Ill. – Assisted Living
7. Presence Sacred Heart Home, Avilla, Ind. – Assisted Living Award
8. Presence Saint Joseph Center, Freeport, Ill. – Skilled Nursing Award
9. Presence Villa Scalabrini Nursing and Rehabilitation Center, Northlake, Ill. – Skilled Nursing Award
10. Harvest View Senior Living, Herscher, Ill. – Assisted Living Award (operationally managed by Presence Life Connections)
“These organizations have set the bar for other providers with their performance and continued focus on customer and employee experience,” said Rich Kortum, Director of Strategic Partnerships at NRC. “This is a wonderful achievement, and we’re pleased to honor these top rated organizations with the Excellence in Action Award.”
To qualify for the award, nursing homes and assisted or independent living communities need to have completed a customer or workforce satisfaction survey in 2015. Winners must have also received a minimum of 10 responses (at least a 30 percent response rate). Their overall responses must have scored the organization in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of employee respondents rating the facility as “excellent.”
“Providing compassionate, person-centered care and service is our top priority throughout Presence Life Connections,” said Joseph Hugar, President and CEO of Presence Life Connections. “We’re proud of the care that our outstanding, compassionate physicians, nurses, aides, therapists and other staff provide to our patients and residents. It is an honor to be nationally recognized for the service that is so naturally provided by our amazing associates. Their natural commitment to service, quality and safety is what sets us apart from other senior care and living providers centers nationally.”
This is the second, consecutive year that Presence Life Connections communities have earned this national award since the organization started using NRC as the survey vendor.
For more information about Presence Life Connections, the post-acute and senior living division of Presence Health, offering a range of care, services and support options, including: short-term rehabilitation and skilled nursing centers, home care, assisted living, retirement living, community and supportive living, adult day care, hospice, and Alzheimer’s and related dementia services. Presence Life Connections has more than 35 locations throughout central and northern Illinois and northwest Indiana. To learn more about Presence Life Connections, visit our website at www.presencehealth.org/lifeconnections.
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About Presence Life Connections
Presence Life Connections offers a range of care, services and support options, including: short-term rehabilitation and skilled nursing centers, home care, assisted living, retirement living, community and supportive living, adult day care, hospice, and Alzheimer’s and related dementia services. Presence Life Connections has more than 35 locations throughout central and northern Illinois and northwest Indiana. To learn more about Presence Life Connections, visit our website at www.presencehealth.org/lifeconnections or call 877.737.4636.
About Presence Health
Presence Health is the largest Catholic health system based in Illinois. With over 150 sites of care, including 12 hospitals, 20,000 employees, 4,000 medical professionals Presence Health has a revenue base of $2.5 billion.
About National Research Corporation
For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today, the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. For more information, call 800.388.4264, write to firstname.lastname@example.org, or visit www.nationalresearch.com.