About Presence

Introducing Presence Health

Provena Health and Resurrection Health Care are now Presence Health.

In addition to delivering excellent care and service, we want to inspire people to see their health in a new way. More than doctor visits and medical tests, but a lifelong journey of small, manageable steps. Our goal is to empower the people we serve to take a few of those steps every day to achieve their best health. And there's no better time to start than today.

Created in November 2011 through the merger of Provena Health and Resurrection Health Care, Presence Health is the largest Catholic health system based in Illinois. We offer more than 150 locations around the state, in communities large and small, so health care access is convenient. With 12 hospitals, 27 long-term care and senior living facilities, dozens of physician offices and health centers, home care, hospice, behavioral health services and more, we care for people in all stages of life.

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Our goal is to provide excellent care.

In pursuit of that goal, your health care team is committed to ensuring that the care, treatment, and services you receive are both high quality and safe. As part of our commitment, we seek accreditation from The Joint Commission (TJC). The Joint Commission provides unscheduled inspections to determine if we are in compliance with standards that they set for quality, patient safety, and the safety of the environment. If you feel, for any reason, that we have not met this goal during your stay, we encourage you to let us know by contacting a member of your care team during your stay.

In addition, as a condition of our accreditation, we are required to advise you that you may also contact The Joint Commission or other hospital regulatory agencies directly to express your concerns. You may do this without contacting us. The following provides information about the ways in which you can contact The Joint Commission or other regulatory agencies.

The agencies and the procedures for communicating with them include:

The Joint Commission
Office of Quality Monitoring

One Renaissance Boulevard
Oak Brook Terrace, Illinois 60181

Phone: 1.630.792.5000
Phone: 1.800.994.6610

Fax: 1.630.792.5636
TTY: Call Illinois Relay by dialing 711
Email: complaint@jointcommission.org
Online: http://www.jointcommission.org/report_a_complaint.aspx

 

Illinois Department of Public Health
Office of Health Care Regulations

Central Complaint Registry
525 W. Jeff erson St., Ground Floor
Springfield, IL 62761-0001

Phone: 1.800.252.4343
Fax: 1.217.524.8885

TTY: 1.800.547.0466
Online: http://www.idph.state.il.us

 

Centers for Medicare and Medicaid Services (CMS)
Region V

233 North Michigan Avenue, Suite 600
Chicago, IL 60601

Phone: 1.312.886.6432
Fax: 1.312.353.0252

TTY: Call Illinois Relay by dialing 711
Email: rochiora@cms.hhs.gov

 

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